Check my rate

Customer Support Specialist

Full-Time
Help borrowers get answers quickly, before, during, and after their application. You'll often be the first point of contact when someone has a question or hits a snag, so we're looking for someone who stays calm, clear, and genuinely helpful under pressure.

What you'll do

  • Respond to borrower questions via phone, email, or chat
  • Troubleshoot account or application issues as they come up
  • Escalate complex cases to the right team when needed
  • Keep accurate records of borrower interactions and resolutions
  • Identify recurring issues and flag them to improve the process

What you'll need

  • Experience in customer service, ideally in financial services or a related field
  • Strong written and verbal communication skills
  • Patience and empathy when working with borrowers who may be stressed or confused
  • Comfort multitasking across phone, email, and chat support

Benefits

  • Full-time, salaried position
  • Health coverage and standard paid time off
  • Room to grow into team lead or specialist support roles
Apply Now